Our Services
Exceptional Service and Support
American International Machinery (AIM) understands the value of a highly reliable vendor who not only supplies quality equipment, but who also supports all of your converting machinery service needs. AIM provides quality on-site service for all types of finishing equipment … die cutters, folder gluers, window patch machines, etc. and has a solid working knowledge of the top manufacturers of converting equipment.
Response time by our technicians can be measured in hours, not weeks, including on site visits. Oftentimes, techs are dispatched the same day to solve equipment issues.
We proudly provide the following services for our Signature Folder Gluer customers:
Training
Your equipment is only as good as the people who know how to use it! Ensure you are getting the most value out of your equipment by investing in your equipment operators.
Inspections
Prevent lost revenue from equipment failures with regularly scheduled inspections. Our technicians can show you what to look for and how to prevent issues before they arise.
Parts
Our highly experienced parts department can source replacement parts at competitive pricing with expedited service. In stock parts will often ship out the same day as ordered.
Support Services
Our mission is to help customers in the fastest, most convenient way possible. Need help with your Signature equipment? Give us a call first! Many times, issues can be fixed over the phone at no charge.
We also provide services for all types of finishing equipment including:
Machine Inspections
Our experienced technicians are available for routine inspections and evaluations of top brands such as BOBST, Heidelberg, etc. Periodic preventative maintenance inspections ensure longevity, optimum performance, and determine what steps can be taken to increase run speeds, efficiency, or adding options for new service offerings.
Interested in purchasing used equipment? Let our technicians do a thorough inspection before you commit.
Troubleshooting / Testing
When your converting equipment is experiencing unplanned downtime, give us a call first. AIM's technicians have decades of experience on many different types of converting equipment. Many times, our technicians are able to troubleshoot issues with equipment over the phone!
Emergency Repairs
Every hour your equipment is not in production due to technical issues, means lost revenue. Our technicians are ready to assist when your machine is down.
Parts Replacement
While we do not source parts for converting equipment from other manufacturers, our technicians can assist with parts replacement on your equipment.
Rigging and Removal
Removing equipment can be a delicate and tedious task. Let our experienced technicians manage the entire process efficiently and effectively.
Machinery Relocation Services
There are many different aspects when it comes to moving converting equipment. AIM can help! We know which parts need to be secured and the best way to pack and ship converting equipment. Our technicians can also setup your machine when it arrives ensuring everything is in working order.